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Woodlea Website Privacy
Welcome to www.woodlea.com.au (the Site). The Site is owned and operated by Leakes Road Rockbank Pty Ltd ABN 93 122 773 924 (Woodlea/we/us).
Leakes Road Rockbank Pty Ltd ABN 93 122 773 924 (Woodlea, we, us, our) is a property development company based in Melbourne, Australia. We are committed to protecting your privacy, in accordance with applicable Australian privacy laws.
This Policy is designed to give you a greater understanding of how we collect, use, disclose and otherwise handle personal information.
Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. Examples include your name, address, date of birth and email address.
We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). The APPs regulate the manner in which personal information is handled throughout its life cycle, from collection to use and disclosure, security, accessibility and disposal.
We are also required to comply with more specific privacy legislation in some circumstances, such as:
The type of personal information that we collect about you depends on the type of dealings you have with us. For example, if you:
Sensitive information is a subset of personal information that is generally afforded a higher level of privacy protection, such as health information. We only collect sensitive information where it is reasonably necessary for our functions or activities and either:
For example, if you purchase a property from us, we may collect information about your residency status which may indicate your racial or ethnic origin.
When you visit our website, some of the information that is collected about your visit is not personal information, as it does not reveal your identity.
Site visit information
For example, we record your server address, the date and time of your visit, the pages you visited, any documents you downloaded, the previous site you visited and the type of device, browser and operating system you used.
We use and disclose this information in anonymous, aggregated form only, for purposes including statistical analysis and to assist us to improve the functionality and usability of our website. You are not individually identified, however we reserve the right to use or disclose this information to try to locate an individual where we reasonably believe that the individual may have engaged in any unlawful or inappropriate activity in connection with our website, or where we are otherwise required or authorised by law to do so.
A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we use do not identify individual users, although they do identify the user's internet browser.
We only use non-persistent cookies. That is, they are held on your browser's memory only for the duration of your session.
Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used. There are also software products available that can manage cookies for you. Rejecting cookies can, however, limit the functionality of our website.
Online Behavioural Advertising
We use advertising programs that place cookies on your computer to collect information about your browsing history (including on external websites). This information, which does not identify you personally, is collected in order to improve your online experience by customising the advertising you see to your interests (including the display of more relevant ads on external websites). You can opt out of these programs at any time by clicking here.
We will provide individuals with the option of not identifying themselves, or of using a pseudonym, when dealing with us if it is lawful and practicable to do so. A pseudonym is a name or other descriptor that is different to an individual’s actual name.
For example, you can access our website and make general phone queries without having to identify yourself.
In some cases however, if you don't provide us with your personal information when requested, we may not be able to provide you with the product or service that you are seeking. For example, you must identify yourself to enter into a contract to purchase land from us.
We may collect personal information in a number of ways, including:
Where we collect personal information about you, we will take reasonable steps to provide you with certain details about that collection (such as the purpose for which we are collecting the information and the type of third parties to which it is usually disclosed). We will generally include this information in a collection notice.
The main purposes for which we collect, hold, use and disclose personal information are set out below:
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or:
We may use or disclose your personal information to let you know about us and our products and services (including promotions, special offers and events) and the products and services of third parties (for example, in relation to house and land packages), either where we have your express or implied consent, or where we are otherwise permitted by law to do so. We may contact you for these purposes in a variety of ways, including by mail, email, SMS, telephone and facsimile.
Where you have consented to receiving marketing communications from us, your consent will remain current until you advise us otherwise. However, you can opt out at any time, by:
We may share your personal information with third parties where appropriate for the purposes set out under heading 4, including:
In each case, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services.
We will not:
unless this is permitted by the Privacy Act (for example, use of an identifier to verify an individual's identity or uses or disclosures required or authorised by or under an Australian law).
We hold personal information in a number of ways, including in electronic databases, email contact lists, and in hard copy documents held in drawers and cabinets. Paper files may also be archived in boxes and stored offsite in secure facilities. We take reasonable steps to:
You can help us keep your information up to date, by letting us know about any changes to your details, such as your address, email address or phone number.
The steps we take to secure the personal information we hold include website protection measures (such as firewalls and anti-virus software), security restrictions on access to our computer systems (such as login and password protection), controlled access to our corporate premises, policies on document storage and security, personnel security (including restricting access to personal information on our systems to staff who need that access to carry out their duties), staff training and workplace policies.
Online credit card payment security
We process payments using EFTPOS and online technologies. All transactions processed by us meet industry security standards to ensure payment details are protected.
While we endeavour to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post (details under heading 11 below).
Third party websites
Please contact our Privacy Officer (details under heading 11 below) if you would like to access or correct the personal information that we hold about you. We may require you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.
We will generally provide you with access to your personal information, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (eg by providing photocopies or allowing a file to be viewed), provided it is reasonable and practicable for us to do so. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.
If you ask us to correct personal information that we hold about you, we will take reasonable steps to correct that information.
Except in the case of more complicated requests, we will endeavour to respond to access and correction requests within 30 days.
If we do not agree to your access or correction request, or if we do not agree to give you access in the manner you requested, we will provide you with a written notice setting out:
In addition, if we refuse to correct personal information in the manner you have requested, you may ask us to associate your request with the information and we will take reasonable steps to do so.
If you have a complaint about how we have collected or handled your personal information, please contact our Privacy Officer (details under heading 11 below).
We will endeavour in the first instance to deal with your complaint and take any steps necessary to resolve the matter within a week. If we are not able to do so, we will ask you to submit your complaint in writing.
In most cases, we expect to investigate written complaints and provide a response within 30 days of receipt. If the matter is more complex and our investigation may take longer, we will contact you and tell you when we expect to provide our response.
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (see here for further information).
Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information. Our contact details are set out below.
Mail: Privacy Officer, Woodlea, Suite 4.01, Level 4, 99 Queen Street, Melbourne VIC 3000
Telephone: +61 3 9912 0600
Further general information about privacy is available on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling the OAIC's enquiry line at 1300 363 992.
VIEW FROM THE TOP! Check out this aerial of our ever evolving community in our latest drone video - keep an eye out for our August construction update that we will be sharing with you soon.
Registrations for stage 32 - The Frontier Release have booked out in just 30 seconds! Stay tuned for our next release coming soon...
CALLING ALL WOODLEA RESIDENTS (RENTERS INCLUDED)! Did you know we are launching our first ever Spring Gardening Competition? For more info on how you can participate and the EPIC prizes to be won, call us on 1300 966 353 or click here: http://bit.ly/2uNtPvS
We are proud to be working with Cricket Victoria to bring Milo In2Cricket to the kids and families of our area from October 2017! Join us for an information evening at the Woodlea Smart Learning hub on 22nd August @7pm to find out how you can get involved. MILO in2CRICKET The MILO in2CRICKET program teaches girls and boys the skills to play Australia's favourite sport, through fun game based activities. Click here for further info: http://playcricket.com.au/learn/in2cricket#
One of Australia's most successful children's picture book authors Graeme Base has launched a major exhibition of his works at the CS Gallery at Caroline Springs Library! Visitors can enjoy original hand drawn and painted artwork from most beloved books Animalia, The Eleventh Hour and Uno’s Garden. Hurry and check out this not to be missed exhibition.
We are delighted to announce the release of 70 brand new blocks in The Frontier Release, located in an urban pocket of the community - just a stroll to the future town centre. This release features BIGGER blocks up to 836sqm and frontages up to 20m+! Registrations open Saturday 19th August at 12noon. For info on how to register, please contact us on 1300 966 353
Did you know that Woodlea is part of a brand new suburb called AINTREE? City of Melton have been advised by the State Government's Office of Geographic Names, that the new suburbs and changes to existing suburbs are anticipated to come into full effect on 23rd August 2017. Click below to read the full article here.
It was wonderful to see so many committed residents gather for the third Annual Woodlea Community Planting Day at Kororoit Creek on the weekend. Despite some chilly conditions, the team of 50 were able to plant over 500 local indigenous plants, making their personal mark and transforming the landscape! A BIG thank you to everyone who joined and made a special contribution to our community.